Ordering, quotes & payment

1. The presentation of products on this website is not a legally binding offer but an invitation to send an enquiry. No prices are shown online; with "Add to quote" you put together a non-binding quote request.
2. In response to your request you receive an individual written quote from us (usually by email) with prices, shipping costs, delivery time and payment terms. Unless stated otherwise, our quotes are valid for 30 days.
3. The contract is concluded when you accept the quote in writing or in text form (e.g. by email, signed quote or order quoting the quote number) and we confirm your acceptance with an order confirmation, at the latest upon delivery of the goods. For payment in advance, PayPal, credit card or Stripe, the contract may also be concluded when you complete the payment via the payment link we send you.
4. The contract language is English or German, depending on the language of the quote. We send you the contract text (quote, order confirmation and these terms) in text form. You can view and save these terms on this page at any time.

Full text: Terms and conditions ›

1. We offer the following payment methods: invoice, payment in advance by bank transfer, PayPal, credit card and further payment methods offered via the payment service Stripe. The payment methods available in each case are stated in the quote.
2. We offer payment on invoice in particular to schools, public authorities, public institutions and businesses; we reserve the right to carry out a credit check. Unless otherwise agreed, invoices are payable without deduction within 14 days of the invoice date.
3. For payment in advance, we provide our bank details in the quote or order confirmation. The goods are dispatched once payment has been received.
4. For payment via PayPal, credit card or Stripe, the payment is processed by the respective payment service provider, whose terms also apply.
5. Businesses are in default without a reminder if they do not pay within the payment period. In case of default we charge statutory default interest. For businesses we reserve the right to claim further damages for default and a flat-rate compensation under the EU Late Payment Directive.
6. You may only set off counterclaims that are legally established, undisputed, acknowledged by us or based on the same contractual relationship.

Full text: Terms and conditions ›