A tablet or laptop is not charging

1. Check the cable: Is it pushed in firmly at the device and at the port? Thick cases can push the plug out a little.
2. Try another port: Move the device to another slot. If it charges there, the port or the cable is the cause.
3. Swap the cable: Try another cable that works. Cables are the part that wears out most often.
4. Completely empty batteries: Deeply discharged devices often only show that they are charging after 15 to 30 minutes.
5. Restart the device: A restart fixes some charging-indicator errors.
6. The device's charging socket: Carefully remove lint or dirt, never with metal.

The device does not charge at any port, but does charge with another charger? Then please create a ticket with the serial number.